Claims & FAQ
When something happens, start with the next clear step.
Immediate safety comes first. Then preserve evidence, notify the appropriate parties and check the exact policy process.
First things first
Move to safety, seek emergency help where needed and avoid admitting liability or authorising non-urgent repairs before checking the process.
What to prepare
Keep the policy information, incident timeline, photographs, reports, invoices and relevant communications together.
- Policy details
- Photos and video
- Police or incident report
- Receipts and correspondence
A note on claim decisions
Eligibility and final claim decisions depend on the policy wording, exclusions, evidence and insurer assessment.
A clearer next step